Diagnostic Quality & Clinical Compliance Framework

HealthSetu exclusively partners with laboratories accredited by the National Accreditation Board for Testing and Calibration Laboratories (NABL) under the international ISO 15189:2022 standard for medical laboratories. Unaccredited or makeshift diagnostic setups are strictly disqualified from our partner routing network.

Biological specimens (serum, plasma, whole blood) degrade rapidly when exposed to tropical Indian ambient temperatures. Our phlebotomy fleet carries insulated bio-carriers equipped with phase-change cold gel packs and digital temperature indicators, ensuring specimens stay strictly within 2°C to 8°C until lab accessioning.

Sample tubes are labeled with machine-readable alphanumeric barcodes (e.g. SPEC-XXXX-A) at the patient's home immediately after venipuncture. Hand-written marker labels are strictly prohibited to eliminate human clerical error and sample mix-up.

Technicians can enter raw analyzer values, but reports are only released once an authorized MD/DNB Pathologist reviews the quality control checks, delta checks, and signs off. Each PDF is cryptographically hashed with a unique SHA-256 digest so patients and treating physicians can verify authentic lab results.