1. Booking Cancellation Window
If the booking is cancelled at least 2 hours prior to the scheduled collection window or before the phlebotomist is dispatched.
If cancelled after the phlebotomist is en-route or has reached the patient's address, a nominal doorstep logistics fee of ₹150 is deducted, and the balance is refunded.
2. Non-Cancellable Stages (Post-Collection)
Once blood or bio-samples have been physically drawn from the patient and accessioned into thermal transit or partner lab analysis, the order cannot be cancelled as biological consumables (sterile needles, vacutainer tubes, alcohol swabs) and laboratory reagents are irreversible once utilized.
3. Laboratory Specimen Rejection Protocol
In rare instances where a biological sample is rejected by the NABL partner laboratory due to pre-analytical factors (e.g. sample hemolysis, micro-clots, or insufficient serum volume):
4. Refund Processing Timelines (SLA)
Refunds are credited directly to the original payment source:
- UPI & Netbanking: 2 to 4 business days.
- Credit / Debit Cards: 5 to 7 business days (depending on issuing bank).
- Pay on Collection (Cash/UPI at Home): If an overpayment occurs, refund is processed via direct UPI transfer within 24 hours.